Seller Information

We currently always ship by second class post within the UK and standard airmail overseas unless requested otherwise.
We require all items over 50 GBP in value to be sent via signed-for or tracked delivery.
Customers are responsible for all VAT/customs duties imposed by your country, or the country in which the item is received. Customers should check these with their local post office / customs office before ordering.

Shipping Costs

UK - LP/10"/video second class within UK - 1-6 LPs - 4.95 GBP / 7+ LPs - 9.50 GBP
UK - 7" second class within UK - 1-4 x 7" - 2.95 GBP / 5+ x 7" - 4.95 GBP
UK - CDs second class within UK - 1 x CD - 2.95 GBP / 2+ x CDs - 4.95 GBP
UK - Recorded delivery within UK - 1.50 GBP additional charge (per parcel, see policies)
UK - Special Delivery within UK - Starts at 8.95 GBP
UK - Box Sets are quoted individually
Europe - LP/10"/video - Standard airmail (not tracked) - 9.95 GBP - Additional LP etc - 1.80 GBP
Europe - CD/7" - Standard airmail (not tracked) - 6.25 GBP - Additional CD/7" - 0.95 GBP
USA and outlying US Islands - LP/10"/video - Standard airmail (not tracked) - 17.95 GBP - Additional LP etc - 1.75 GBP
USA and outlying US Islands - 1 x CD/7" - Standard airmail (not tracked) - 8.50 GBP - 2+ CD/7" - 17.95 GBP
Rest of World (excl. USA) - LP/10"/video - Standard airmail (not tracked) - 15.95 GBP - Additional LP etc - 3.25 GBP
Rest of World (excl. USA) - CD/7" - Standard airmail (not tracked) - 8.50 GBP - Additional CD/7" - 2.50 GBP
International tracked deliveries, insured to 50 GBP - 3.00 GBP additional to basic charge
International tracked deliveries, insured to 250 GBP - 5.00 GBP additional to basic charge

Grading

Standard UK Record Collector magazine system, fine-tuned with + and -. Note therefore our VG+ may be slightly worse than a normal US VG+. Cover graded first, vinyl/cd second.

Record Collector's Grading System

MINT: The record itself is in brand new condition with no surface marks or deterioration in sound quality. The cover and any extra items such as the lyric sheet, booklet or poster are in perfect condition. Records advertised as Sealed or Unplayed should be Mint.
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EXCELLENT: The record shows some signs of having been played, but there is very little lessening in sound quality. The cover and packaging might have slight wear and/or creasing.
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VERY GOOD: The record has obviously been played many times, but displays no major deterioration in sound quality, despite noticeable surface marks and the occasional light scratch. Normal wear and tear on the cover or extra items, without any major defects, is acceptable.
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GOOD: The record has been played so much that the sound quality has noticeably deteriorated, perhaps with some distortion and mild scratches. The cover and contents suffer from folding, scuffing of edges, spine splits, discoloration, etc.
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FAIR: The record is still just playable but has not been cared for properly and displays considerable surface noise; it may even jump. The cover and contents will be torn, stained and/or defaced.
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POOR: The record will not play properly due to scratches, bad surface noise, etc. The cover and contents will be badly damaged or partly missing.
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BAD: The record is unplayable or might even be broken, and is only of use as a collection-filler.
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CDs & CASSETTES: As a general rule, CDs and cassettes either play perfectly - in which case they are in Mint condition - or they don't, in which case their value is minimal. Cassette tape is liable to deteriorate with age, even if it remains unplayed, so care should be taken when buying old tapes. CDs are difficult to grade visually: they can look perfect but actually be faulty, while in other cases they may appear damaged but still play perfectly. Cassette and CD inlays and booklets should be graded in the same way as record covers and sleeves. In general, the plastic containers for cassettes and CDs can easily be replaced if they are broken or scratched, but card covers and digipaks are subject to the same wear as record sleeves

Return Policy

Any item may be returned if we are notified within 7 days of receipt as per the UK distance selling regulations. Any item damaged, lost in the post etc will be refunded up to the limit of the insurance provided by the shipping company for the shipping method chosen. Note the UK post office only offers 20 pounds insurance on inland and standard airmail deliveries, and trackable delivery needs to be chosen if greater insurance is needed.
For damaged items we need to be notified within 7 days of receipt. If a customer wishes to complain an item has not been received we need to be notified within 35 days of shipping date.
If an item received is defective, ie does not play at all, we will be liable for return postage if we wish it to be returned. This does NOT apply to grading disputes - we will always endeavour to be as fair as possible with gradings, but bear in mind the vast majority of our stock is secondhand. If a customer wishes to return an item that they feel is overgraded (ie they feel the sleeve is VG+ as opposed to Ex) we will fully refund the amount paid if notified within 7 days and the item returned, but will not be responsible for return postage.